Shipping policy

Tuckbury Shipping Policy. Last updated 14 September 2026.

Where we ship

We currently ship to addresses within the United States only.

Shipping cost

Standard shipping is free on all orders, with no minimum spend.

Processing and delivery times

Orders are processed within 1 to 3 business days. Transit typically takes a further 7 to 12 business days, giving a usual total of 8 to 15 business days from order to delivery. These are estimates, not guarantees, and can be affected by carrier delays, customs and public holidays.

How our fulfilment works

Tuckbury does not operate its own warehouse. Orders are fulfilled and dispatched directly by the manufacturers and suppliers we work with, the majority of which are located outside the United States. Parcels are sent in plain, unbranded packaging and do not contain an invoice or any pricing information.

Where an order contains several items, those items may be dispatched separately and arrive on different days. No additional shipping charge is applied.

Tracking

You will receive an order confirmation email immediately and a shipping confirmation with tracking once your parcel is dispatched. Tracking information can take several days to begin updating after the first carrier scan.

Duties, taxes and import charges

Orders delivered within the United States are normally not subject to import duty at the values we ship. If a carrier does levy an import charge on a Tuckbury order, contact us with the receipt and we will reimburse it.

Incorrect addresses

Please check your delivery address at checkout. We cannot change the destination after dispatch. Parcels returned to sender because of an incorrect or incomplete address will be re-sent once a corrected address is confirmed.

Lost or undelivered parcels

If tracking shows an order as delivered but you have not received it, contact us within 7 days so we can raise a claim with the carrier. If an order has not arrived within 20 business days of dispatch, contact us and we will either replace it or refund it.

Contact

Shipping queries are handled through the Contact page on this store, or by email at tuckburyshop@gmail.com. We reply within 2 business days, Monday to Friday.