Shipping

Shipping

We ship to addresses in the United States.

Cost

Free standard shipping on every order. There is no minimum.

How long it takes

• Order processing: 1 to 3 business days.
• Transit: 7 to 12 business days after dispatch.
• Total, typically: 8 to 15 business days from order to doorstep.

We would rather tell you this up front than promise two-day delivery we cannot keep. If a delivery goes past 20 business days, contact us and we will chase it or refund you.

Tracking

You will get a confirmation email when you order and a second email with a tracking number once your parcel is dispatched. Tracking can take 3 to 5 days to start updating after the first scan - this is normal and does not mean the parcel is lost.

Where parcels come from

Tuckbury does not run its own warehouse. Orders are dispatched directly by the manufacturers we work with, most of which are in Asia. Parcels arrive in plain, unbranded packaging with no invoice or pricing inside.

Because items can ship from different facilities, an order with more than one product may arrive in separate parcels on different days. You are not charged extra for this.

Duties and import charges

Orders shipped to the United States under the current de minimis threshold normally arrive with no duty or import charge to pay. If a carrier ever does charge you a fee on a Tuckbury order, send us the receipt and we will reimburse it.

Wrong address

Check your address at checkout. Once an order has been dispatched we cannot change the destination. If a parcel is returned to sender because of an incorrect address, we will re-send it once you confirm the correct one.

Undelivered or lost parcels

If tracking shows delivered but nothing arrived, check with neighbours and your building's mail room first, then contact us within 7 days and we will open a claim with the carrier.

Questions about a specific order? Use the Contact page and include your order number.