FAQ
Frequently asked questions
Ordering and delivery
Where do you ship? Anywhere in the United States. We do not currently ship internationally.
How much is shipping? Free on every order, with no minimum.
How long will my order take? 1 to 3 business days to process, then 7 to 12 business days in transit. So most orders land within 8 to 15 business days.
Why does it take that long? We do not hold stock in a US warehouse. Orders ship directly from the manufacturers we work with, which keeps prices down but adds transit time. We would rather be honest about this than promise two-day delivery.
Will my order arrive in one parcel? Not always. Items can ship from different facilities, so a multi-item order may arrive across a few days. There is no extra charge for this.
Will there be branding or an invoice inside? No. Parcels arrive in plain, unbranded packaging with no pricing inside.
Products
Will the Backseat Hammock fit my car? It covers 137 x 147 cm (53.9 x 57.8 inches) and anchors to two rear headrests. That fits the rear bench of most sedans, family cars, SUVs and trucks. Measure your bench if you drive something unusual.
Is the Backseat Hammock a safety restraint? No. It is a seat cover. It is not crash-tested and will not secure your dog in a collision. Use a proper travel restraint as well.
Which paw cup size do I need? Small for cats, puppies and toy breeds; Medium for spaniels, terriers and beagles; Large for retrievers and shepherds. If your dog is between sizes, go up.
Can I put these in the dishwasher? No. The Paw Rinse Cup and the Trail Bottle are hand wash only. The fabric items are machine washable cold, air dry.
Are your products waterproof? The Backseat Hammock and Cargo Liner are waterproof-backed, which means spills sit on the surface. They are not sealed trays - wipe up standing liquid.
Returns and problems
What is your returns policy? 30 days, unused and in original packaging. If the fault is ours we pay return postage; if you changed your mind, you do. Full detail on the Returns page.
My item arrived damaged. Photograph it and the packaging, then contact us within 7 days. We will usually just send a replacement.
My tracking has not updated in days. That is common in the first week and usually means the parcel is between scans. If nothing changes for 10 days, contact us and we will chase it.
About us
Do you have real customer reviews? Not yet - we are a new brand and we will not invent them. When we have genuine reviews from verified orders, they will appear on the product pages.
Do you have a physical shop? No. We sell online only.
How do I get in touch? Through the Contact page. We answer within 2 business days.